FAQ
ACCOUNT REGISTRATION
HOW DO I BECOME A MEMBER?
Register an account and then place your order online.
PAYMENT QUESTIONS
HOW CAN I PAY FOR MY ORDER?
Currently we accept payment for our products using Interac eTransfer from a Canadian bank account. Orders will be processed after the e-transfer is received. We only accept eTransfer because credit card companies do not allow online sales for these types of products.
I HAVE SENT MY INTERAC E TRANSFER PAYMENT. WHAT HAPPENS NEXT?
Once you have sent your eTransfer, it may take up to 45 minutes for us to receive an email notifying us of your payment. Your eTransfer will be pending until we collect the eTransfer.
When your payment is received, your order will ship within 1 business day. Delivery by Canada Post Xpresspost will take 2-3 business days once it is shipped. You will receive your tracking number by email after it has been shipped.
SHIPPING
WHAT ARE YOUR SHIPPING COSTS?
We charge a flat rate of $20.00 for XPRESSPOST shipping Canada wide through Canada Post.
*For customers who spend $150 or more on their order, shipping is FREE.
CAN YOU GUARANTEE THAT MY PRODUCT PACKAGE WILL ARRIVE AFTER ORDERING?
We suggest that you use a mailing address that you know is not compromised, is secure, and only you have access to receive the products that we mail to you. On very rare occasions, packages sent in the mail do go missing, but that applies to every industry. Once a package is shipped we will email you the tracking number.
WHAT IS THE CUT TIME FOR ORDERS AND SHIPPING DAILY?
At 11am daily the orders for that day are cut off, and all pending paid orders are shipped and tracking numbers sent to waiting clients. If you place an order after 11am daily, that order is shipped the following business day. If you submit your order before 11am and your payment arrives after, the order will still go out the following business day
HOW DOES THE MAIL SERVICE TRACKING PROCESS WORK?
Every package sent via courier mail has a unique ID tracking number. This tracking number will show all of the details along the journey of the mail order products as they come closer to arriving to you. We send customers their tracking numbers in the late afternoon of the day that the items are shipped, as our shipping team(s) are out of the office with the packing slips until that time. Which means your mail order products will ship mid day, but the tracking numbers are not sent until later
RETURN POLICY
CAN I RETURN MY PRODUCTS?
Due to the edible nature of our products, 3 Amigos does not accept returns or refund purchases. However, check out our customer reviews and you’ll see we only sell the best quality products! If you need to contact us please send us an email at info@3amigos.co
DIDN’T FIND WHAT YOU WERE LOOKING FOR?
Send us a message on the contact form or write us an email info@3amigos.co
ABOUT US
IS THIS A CANADIAN COMPANY?
Yes, it is! Our head office is located in Vancouver, Canada
